In a digital era of unified communications, what will traditional analog phone systems hold for your business? Is it the time to take a leap and upgrade to VoIP?
Not the great debate of the last decade, but something business owners will ask when buying phone service. To find the answer, you will want to understand the differences between VoIP vs Analog Phone System. You should compare the technologies on various criteria like technology, cost-effectiveness, availability and so on – so you can gain in-depth insights on how your choice will impact your business in the long term.
VoIP vs. Analog Phone System: An In-depth Comparison
1. Technology and Line Rental
The essential difference between analog phone service and VoIP (Voice Over Internet Protocol) is the way voice signals are delivered.
Unlike analog phone system – also commonly known as Plain Old Telephone Service (POTS) – that carries voice signals over copper wires, VoIP technology transmits voice traffic over the Internet in the form of data packets. This means that VoIP business phone systems need only a live broadband connection to make and receive calls. Expensive landline rental can be eliminated and replaced with much cheaper SIP trunking services.
But exactly how much you can save with VoIP? Here are some statistics to get a straight-forward insight. Research suggests that businesses save an average of 50-75% when switching to VoIP from a landline. Although prices for landlines vary by providers, it usually costs around $50/month (going high as $100 per line). But most VoIP providers start their pricing around $25/month. The more phone lines your company require, the more money you will save with VoIP.
2. Location Flexibility and Mobile Use
Analog phone systems aren’t just costing your business extra on landline phone bill. Its inability to deliver geographical flexibility can incur monumental business loss in the long run.
According to CBInsights in 2018, the failure to expand is one of the top reasons why 80% of startups failed in their first year. Many of its analysis suggest that these failed startups were out-competed because of their inability to break physical borders and offer labor mobility.
That sounds bad for businesses with analog systems and it really does. Dependent on the landline, analog phone systems limits you to a wired office phone. In order to make a move or expand your business to a new location, you will need to buy extra hardware and phone lines. Even a simple relocation of extensions will require rewiring a punchboard by a professional. Worse still, analog systems provide little essential mobility features for remote and mobile workers to stay productive.
Things get different from VoIP, however. It delivers business-enhancing capability that legacy phone systems hardly achieve:
Easy Scalability: Expand your phone system without new costly equipment and wiring. VoIP is incredibly scalable and allows you to add or remove users/lines with ease.
Geographical Flexibility: Routing calls over an Internet connection, VoIP removes barriers to communication expansion with virtual numbering. You can get “Global-Local Number” from the country of your choice and make it ring to your VoIP service. This makes it possible for businesses to have a virtual local presence anywhere in the world.
Extension Mobility: VoIP services usually offer a mobile app (softphone) that analog phone systems don’t. With such an application, your employees can bring their desk phone with them via their own smartphone or computer anywhere anytime.
Both VoIP and analog systems offer a core set of calling features, giving you the ability to send, receive, and route calls. But when it comes to advanced telephone services, VoIP goes far more beyond and usually comes at lower average costs.
Analog phone systems are built decades ago and hardly develop since the 21st century. Scaling features with such legacy systems is largely in the hand of your providers, let along that some advanced features are simply impossible with PSTN and ISDN.
Modern VoIP phone systems, by the way of contrast, deliver much greater functionality at a lower cost. In addition to advanced VoIP features like Find Me/Follow Me and Video Conferencing that analog phone systems incapable of, Unified Communications (UC) also gives VoIP a huge advantage.
By integrating voice, messaging, presence, cloud sharing and more in one single platform, an UC-capable VoIP PBX could enable your team to communicate in an entirely new way, boosting business efficiency unprecedentedly.
The total cost of ownership is often a deciding factor in the debate of VoIP vs Analog Phone System. As a business owner, you’d love to save on costs. Unfortunately, traditional phone systems don’t help you much there.
Here is an overview of the cost comparison between VoIP and Analog Phone System.
|Line Setup||High. Landline setup usually charged at $50-100/line.||Low. VoIP trunk can be installed in minutes with little or no setup fee.|
|Maintenance Cost||High. Maintenance has to be done by a technician onsite, which is expansive.||Low. With a hosted VoIP solution, your provider will responsible for all the maintenance and update.|
|Call Pricing||Higher monthly service fees and calling rates.||International and mobile calls typically charged at a much lower rate.|
|Add-ons||Limited options for add-ons. Most advanced features cost extra or require additional hardware.||Rich advanced features available at no additional cost (auto attendant, softphone application, etc.)|
Buying analog is cheaper in the short-term but will lock you into a closed system that requires consistent integration efforts. And the total cost of ownership will only sour with higher monthly phone bill and recurring maintenance fees.
5. Reliability – VoIP vs Analog Phone System. What will Future Hold for You?
word gets around that the one slight edge that analog has over VoIP is its reliability. And it’s indeed true in the past decades, as analog systems always have a consistent performance on call quality. But in the long-run, it’s NOT true.
The technology that analog phone systems rely on – landlines – are becoming obsolete and increasingly losing support. Many providers including BT (UK), AT&T / Verizon (US), NTT (Japan), DE Telekom’s (Germany) have announced the discontinuation of line-based telephony. And the global shutdown on the ISDN network is estimated to come by 2030.
This means that the worldwide transition to broadband and IP services has already begun. Your analog phone system (landline) might be reliable today, but it may lose the edge in the next decades with less support.
In contrast, VoIP business phone systems, with continuous innovation and improvement, has greater potential to perform well for years to come. In fact, according to a new report from market research firm Global Market Insights, the worldwide VoIP market will hit 55 billion dollars by 2025, with 175% increase from the current level of $20 billion. And greater market size means greater investment and efforts to improve the technology.